Q: Do you ship to any location of the world?

Yes we provide globally, no matter where your event or order is located, Our products are shipped all over the world.

Q: How long does it take for me to receive my order?


we pride ourselves on being a fast & efficient shipper. Most orders are shipped within 2-3 business days. The exception would be customized or personalized items which take additioinal time to process, customization will be determined by our valued customer orders. All orders are shipped from our overseas warehouse. We offer FedEx and DHL shipping, which is trackable and considerably faster in shipping time, typically 3-4 business days for most countries. Although this is an typical estimate on average shipping time, actual shipping may be slightly vary due to factors such as customs, carrier routing, package traffic, and other unforeseen factors.

Q: How long does it take for you to ship out orders? 

Most orders are processed and shipped within 24 - 72 hours once payment is received excluding weekends and holidays. Any customization in your order will delay shipment slightly 

Q: How are orders shipped? 

 We usually prefere DHL, FEDEX and UPS to be shiped our orders.

Q: Does your international shipping quotes include customs/duty/import taxes? 

For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country's customs for details terms and/or regulations for incoming shipments from an international country.    

Q: Can I track my order after it's been shipped & how can I receive my order? 

Every shipping order have its tracking no. This No. will be emailed to you when your order is shipped, so please use valid email address when going through checkout. AOL and Hotmail users, please check your spam folders. 

Q: How far in advance should I place an order?

We generally reccommend placing orders at least 1 month in advance to ensure availability, especially during May-September event dates as these fill up fast. 


Q: When should I full balance expected?

 4 weeks before the event date  
  

Q: Do you offer any wholesale programs? 

We offer two types of additional wholesale discounts, bulk quantity and order total. Most products offer a bulk quantity discount, details are stated on each item page is available. This means that more you order, the bigger the discount is ! The highest tier (largest quantiity) is our wholesale pricing tier. We also order an additional order total discount, Both these available discounts are applied automatically if your order total/quantity qualifies, there's no need to sign up or apply. Once put into shopping cart, it will total up automatically for you!

Q: How long does it take for you to respond to my email? 

All queries are responded within 12-24 hours period, including weekend and holidays. Your questions and quries are very important to us, and we do our very best to reply back with a response as soon as we can.